Customer Service
Our company engaged in electronic products for many years，has accumulated rich experience in Cable development and project implementation service, in accordance with ISO9001-2000 international quality system certification, the company established a special service sector --- quality assurance and customer service department, formed a set of complete and effective after-sales service system, the company aims at "based on customer need, and make win-win business".
I.Services Commitment
” Best quality; best service”: the competitive price and good after-sales service system to ensure our service center provide comprehensive and thoughtful service. From the telephone consultation. fax & online guide to solve customer problems in a timely manner. We always insist: if we promise, we will fulfill.
II. Services Content
1. Offer technical guidance for the use of the products if needed
2. If the product was sold within three months, can be replaced.
3. In the product was sold within one year, can be repaired.
Overseas Customers
We welcome International business. We choose DHL, UPS ,EMS,TNT,Fedex or other the cheap shipping method to send packages, and the tracking AWB# will be advised you as soon as the package was collected by the courier. The overseas customer was request to pay the transportation cost, if there is anything unexpected happened during the transportation, please contact us at the first time.
Payment term: 1. West Union 2. MoneyGram 3. Paypal 4. T/T
Order By E-mail !
Call sales@obd2kit.com to speak with our friendly sales representative and place an order; or if you have any problem. Unlike some other companies, we offer full-time customer service via phone all through the day.
Shipping Policy
We will try our best to finish order at the soonest time, but need your help to advise the deadline, so we can make the production plan to meet your time.
Order status
Feel free to contact our customer service department at any time at sales@obd2kit.com to check the status of your order. We will get back to you as soon as possible |
